FAQ

Frequently Asked Questions

Here are some Frequently Asked Questions! If there’s something we were not able to cover below, please email us at hello@gabbiesarenas.com

1. ORDERING

How do I place an order?

Browse our items thru the CATALOG page or by collection.
Add items to your cart by clicking on “Add to Cart”
Once you have completed your orders in your cart, click “Checkout”
Fill in the necessary fields with your correct and complete contact and shipping details.
Choose a payment option between BPI, GCash, or PayPal deposit.
You will receive an email containing your sales invoice and payment instructions.

Can I reserve an item?

All our items are one-of-a-kind and made to order and are available for purchase on a first come first serve basis only.

Do you accept international orders?

We gladly accept international orders. Our courier for international shipping is DHL. For quotations please email us at hello@gabbiesarenas.com.

Do you have a physical store?

Some of our stocks are available at Guava Sketches, Greenbelt 5, Makati City.

2. PAYMENT

What are your payment methods for local orders?

For local orders, we accept payments via PayPal, BPI Bank Deposit, & GCash Deposit.

The account information and payment instructions will be provided on your sales invoice upon confirmation of your order. Provide your proof of payment within 12 hours unless otherwise stated.

If you are unable to provide proof of payment in 24 hours, your order will automatically be cancelled.

What are your payment methods for international orders?

For international orders, we currently only accept payments via PayPal. We will send you a separate billing form with the grand total (total + PayPal fees of 2.9%).

Do you accept credit cards?

Yes, we facilitate credit card transactions via PayPal.

3. SIZING

What are your sizing options?

Complete sizes and dimensions of each item are indicated on their description portion on the website.

If you need assistance with finding the right size for you, feel free to send us an email at hello@gabbiesarenas.com

4. CARE & REPAIR

What are your care instructions?

Each item is carefully crafted and thus we recommend handwash as the best option for taking care of your items. Soak your items on a basin with lukewarm water & light soap or detergent. Wring the product a little and flat dry your item. Once damp or nearly dry, iron on low to medium heat. You may use the cotton pouch to put on top of your item when pressing.

5. SHIPPING

What are your Metro Manila shipping options?

Local Shipping

We are committed to do our best to ensure that your item/s arrive you as soon as possible with that, our shipping options in Metro Manila are Grab and Lalamove - with these courier services, your item will be received within the day that we inform you that the item is available and ready to be picked up.

A note on shipping:

Once shipping information have been provided and the item/s is with the courier, we will not be liable for any loss, delays, damage, tampered packaging, etc.

What are your Provincial shipping options?

The provincial shipping options are Gogo Xpress or LBC. The shipping rates vary per courier. Please email us to get a quotation.

A note on shipping:

Once shipping information have been provided and the item/s is with the courier, we will not be liable for any loss, delays, damage, tampered packaging, etc.

International Shipping

What are your International shipping options?

Our international courier is DHL.

A note on shipping:

Once shipping information have been provided and the item/s is with the courier, we will not be liable for any loss, delays, damage, tampered packaging, etc.

Will I have to pay additional taxes/fees on my shipment?

Payment of additional taxes and fees vary per destination. The customer may need pay import fees, additional taxes, handling fees and other surcharges applicable to the country where the item will be shipped to. You may contact your local customs office to find this out beforehand. We are not responsible for any customs and import duty charges.

When will my order/s arrive?

Due to the nature of our techniques, deliveries vary per item. Delivery date will be indicated once payment has been made. For further questions, please email us at hello@gabbiesarenas.com.

6. RETURNS AND EXCHANGES

Can I return or exchange a product?

Facemasks: Due to the hygienic nature of the product, we do not allow return or exchange.

Other items are subject for review. Please send us a photo of your purchase to hello@gabbiesarenas.com and we will evaluate.

7. ACCESSIBILITY

We at Gabbie Sarenas are committed to making our website's content accessible and user-friendly to everyone.

For any comments and suggestions in improving the accessibility or wherein there are content, features or functions that you believe poses difficulty to people with disabilities, please reach out to us by sending us an email at hello@gabbiesarenas.com or by visiting our website www.gabbiesarenas.com and clicking on our CONTACT US. Kindly type in the subject box “Accessibility” and provide a comment or suggestion for our improvement in the box indicated for your description.

Our aim is to accommodate all of our customers, we take your feedback very seriously and consider it as we evaluate our overall accessibility policies.